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POSITION TITLE: Service Sales Manager

DEPARTMENT: UK Service
LOCATION: Ely, Cambridgeshire
REPORTS TO: UK Service Manager

JOB OVERVIEW

This is an exciting opportunity to join a successful service contract management team, to lead and grow our service contract business in the UK. If you are a sales leader with good management skills and the ability to communicate well and collaborate with sales, service and marketing teams, this could be the role for you.

  • To manage, mentor and develop the UK service contracts team
  • To manage the current, renewals and new sales of service contracts for UK Service
  • To manage the service contract portfolio – across the full lifecycle from initial contact through to proposal, quotation and sale through to subsequent renewal
  • To grow UK service contract revenue in line with UK commercial targets, collaborating with the UK service manager to develop and expand the service offering
  • To collaborate with the marketing team to produce promotional material for service revenue generation
  • To manage the interface between service and sales to promote the sale and adoption of service contracts and provide regular updates and communications as appropriate to raise awareness around features, benefits and ‘value add’ dimensions of service
  • To provide accurate and timely forecasts of contract based revenue as required by the UK service manager
  • To take the lead within UK service to develop service propositions – supporting a premium brand position underpinned by service excellence and innovative, customer centric product offerings
  • To provide service related content and support to tender and sales proposal submissions

SKILLS & ABILITIES

  • The post holder will demonstrate robust people management skills, with the ability to support and develop team members competencies within a wider commercial context
  • Strong ability to communicate effectively at all levels of an organization
  • Proven sales experience within a service context (inside sales, tele sales), supported by robust negotiating and influencing skills
  • Basic financial reporting, forecasting an KPI management
  • The ability to work within a matrix organization
  • Robust IT skills - i.e. standard MS packages, Word, Excel, PowerPoint (experience of Microsoft Dynamics AX desirable, but not essential) 

RELATIONSHIPS

External

  • Life Fitness customers (procurement/buying departments operational facility managers)

Internal

  • UK Service Manager
  • UK Service Management team
  • EMEA Service team
  • UK Sales teams
  • UK Marketing team
  • UK Finance team

ADDITIONAL COMMENTS

A newly positioned role to transition from a traditional ‘renewals engine’ approach to a more commercially driven team – protecting existing contract based revenue whilst driving service based proposition development and revenue growth.

To apply for this role please send your CV to uk.careers@lifefitness.com

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